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FAQ Warranty Claims

I just filed my claim, what happens next?

Now that you have filed a warranty claim be on the lookout for an email with the results, please be sure to check your spam or junk folder. We respond to submissions within 5-7 business days. If your product is found to be defective, you will receive a warranty approval letter with instructions for setting up your warranty exchange. If additional details are needed, we will reach out to you at the email address provided.

What is covered by the manufacturer's warranty?

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a code that you should reference against the warranty card for the length of your warranty period.

Why do I need to pay an inspection fee?

The manufacturer’s warranty does not cover the inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.

What mattresses are excluded from the manufacturer's warranty?

Floor model and clearance merchandise and any free promotional items on your receipt do not come with a warranty.

What will void a manufacturer's warranty?

Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please refer the warranty card received with the delivery of your mattress.

How long is my warranty?

The warranty card received with the delivery of your mattress will provide details confirming the length of your warranty coverage.

Why do you need photos of my frame and box springs for a warranty claim on my mattress?

If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.

Do I need my receipt to file a warranty claim?

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to ensure warranty coverage should we be unable to locate it for you.

I purchased an extended warranty, how do I file a claim?

Warranty claims for those who have purchased an extended warranty will have to contact the warranty provider. In order to file your warranty claim, please be sure to have a copy of your invoice as the warranty provider will require a proof of purchase of both the item and the extended warranty purchase.

If you need to obtain a copy of your invoice, please Contact a Mattress Savvy store location near you.

My claim was just approved, what's next?

All warranty exchanges are processed in store. Please take your warranty approval with you to your local Mattress Savvy showroom.

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